Contact Us






Contact

How Can We Help?


Whether you have a question about our wellness products, need help with an order, or want guidance choosing the right solution for your routine.

Most messages answered within 1 business day
Ways To Connect

Choose Your Preferred Channel


Email

hello@allwellnessalliance.io
Replies within 24 hours

Phone

(847) 250-2844
Mon–Fri 9am–5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Common Questions

Frequently Asked Questions


How long will it take to receive my order?

Orders are processed within 1 to 3 business days. Transit time is typically 5 to 8 business days, so you can expect delivery within 6 to 11 business days from the date you place your order. Every shipment includes tracking so you can follow your package along the way.

Do you offer free shipping on wellness products?

We offer free shipping on most orders within the Continental U.S. (excludes AK/HI). Orders ship via USPS, UPS, or FedEx depending on your destination and package size. For full details, please visit our Shipping Policy page.

What is your return policy?

We want you to feel confident in your purchase. If something is not the right fit for your wellness routine, please contact our support team and we will walk you through the return process. Review our full return policy on our website for specific timelines and conditions.

Can I exchange a product for a different model?

If you would like to swap your hydrogen water bottle for a different size or exchange a red light therapy panel for another model, reach out to our team. We will help coordinate the exchange and make sure you end up with the right product for your needs.

How do I choose the right product for my needs?

Each of our products is designed for a specific use case, from portable hydrogen water bottles for daily hydration to full-size infrared saunas and PEMF mats for home recovery routines. Our product pages include detailed specifications and usage information. If you still have questions, our team is happy to help you find the right match.

What are the power and space requirements for your larger products?

Products like infrared saunas and red light therapy panels have specific electrical and space requirements that vary by model. Each product listing includes detailed dimensions and power specifications. If you are unsure whether a product will work in your space, send us a message and we can help you figure it out.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

Send A Message

Drop Us A Line


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Availability

Business Hours


Monday – Friday 9:00 AM – 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You


Thoughtful Response

Every message receives a personalized reply from our wellness team within one business day.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption at every step.

Curated Selection

Each product in our collection is carefully selected and reviewed before it reaches our store.

Free Continental Shipping

Most orders ship free within the Continental U.S. with tracking included on every package.

Owned and operated by All Wellness Alliance